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Outgoing, aggressive sales professional with four years of part-time experience selling in com-
Networking
petitive markets. Outperformed four full-time rental agents while earning B.S. degree. Conver-
Competitive Analysis
sational Spanish.
Customer Service
Core Strengths
Overcoming
Prospecting Organizational Skills
Objections
Presentation Skills Communication Skills
Territory
Closing Skills Networking
Management
Strategic Market Planning Customer Service
Opening Up New
Professional Experience
Territories
BOSTON CITY RENTALS, Boston, MA 1997-Present
Market Penetration
Rental Agent / Sales Representative
Gaining Market
Manage the Beacon Hill and Jamaica Plain territories. Prospect for leads, show properties,
Share
build customer relationships, present customized selling points, close sales, and provide after-
Meeting and/or
sales customer service. Build networks of relationships with city landlords. Develop strategic
Exceeding Sales
market plans for market penetration. Create sales collateral. Develop advertising placements
Target
and strategies.
Meeting and/or
Ranked #1 in rental sales for the last three years
Gained 10% market share in the saturated Back Bay market Exceeding Quotas
Opened up a territory that represented $100K in new 2002 revenue
Persuasive
Launched the first corporate Web site to offer real-time rental data
Communication
Skills
Education
Cold-Calling
Boston University, Boston, Massachusetts
Bachelor of Science: Business Administration, 2001
Strategic Market
Planning
Completed degree in 3.5 years
Paid own way through school with sales earnings
Customer
Relationship
Building
Alliance Building
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I have demonstrated an ability to be highly successful in exceeding sales quotas, opening up new ter-
ritories, and gaining market share in competitive markets. I am adept at researching and prospecting
to identify a customer s needs. Then I would develop key selling points, tailoring them to the customer s
needs, and closing the sale. My communication and interpersonal skills have enabled me to excel in
building relationships with existing and potential customers. What separates me from others is the in-
tensity of my commitment to growing revenues and providing superior customer service.
145
SALES SUPPORT/COORDINATOR
Resume
Joan C. Millani
Keywords
13 Pleasant Street
Sabattus, Maine 04280
Advertising
(207) 555-2222 / email@email.com
Experience
Multimedia
Sales Support/Coordinator
Advertising
Multimedia Specialist
Available to Travel
Trade Show Coordinator and Presenter
Internet Advertising
Promotional Materials Selection and Management
Computer Skills
Highly energetic individual who is driven by the challenges presented in sales, marketing, and
Key Account
promoting new products. Outstanding team player who thrives on supporting the efforts of a
Management
successful sales team.
Marketing
Core Strengths
Strategies
Multimedia Advertising Newsletter Creation and Distribution
Appointment
Marketing Strategies Printing/typesetting Expertise
Scheduling
Co-op Advertising Ad Design & Layout
Internet Research Business Support Skills
Travel
Arrangements
Professional Experience
Printing/Typesetting Shad s Advertising Company, Auburn, Maine 1997-Present
Knowledge
Sales Support/Coordinator
Newsletter Creation Provide sales and clerical support to a sales team of eight serving a tri-state area. Assist in
maintaining communications with key accounts. Help select and prepare for shipping all pro-
Itinerary
motional materials for presentations and trade shows. Recommend products for special promo-
Management
tions and advertising. Help design ads, provide copy, and prepare layout for final approval. Co-
ordinate printing with printer to assure quality and meeting deadlines.
Sales Promotions
Instrumental in acquiring several major accounts through presentations.
Product Knowledge
New accounts generated an additional $1.5 million in sales in 2001.
Co-op Advertising
Recouped $20,000 in co-op advertising dollars in last six months.
Created a new and more efficient system in preparing proposals.
Presentation
Preparation
Education
Trade Shows
Andover College, Portland, Maine 1995-1997
Associates Degree in Marketing / Focus: Advertising
Ad Design & Layout
Selected by Faculty to Design Cover of Yearbook
Promotional
GPA / 4.0
Materials
Handling
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
I feel confident that I could prove to be an asset to your organization. My past experience has been very
heavily focused in advertising with sales support as a major part of my responsibilities. Support skills
have included the need for much travel while creating and preparing promotional materials and as-
sisting at trade shows. Most of the coordination work I have done is through the Internet and the use
of varied in-house software programs. In addition, your company could benefit from very diversified
hands-on secretarial support skills.
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SALES SUPPORT ENGINEER
Resume
Cythina Cindy Matthews
2020 McLean Drive
Auburn, Alabama 36830
(334) 555-1212 / email@email.com
Keywords
Sales Support Engineer
Positioning your company as the sole source
Engineering Sales
Technology
Relationship & consultative selling / Presentation skills at the engineering level
Customer needs analysis
RFP
Consultative Selling
A driven sales professional with all the engineering experience needed to uncover and fill mar-
WAN
ket niche needs even those your customers aren t yet aware of. Totally dedicated to the idea
that customer support always equals sales support. More than seven years as an industrial en-
Data Sales
gineer and more than five years as sales support engineer.
Network Design
Core Strengths
Pricing
Matching customers needs with our products Consultative selling
Semiconductor
Leveraging market intelligence Troubleshooting
Spotting industry trends Mastering production procedures
Computers
Professional Experience
Software
Railtor Packing Equipment Company, Auburn, Alabama 1998 to Current
Hardware
Sales Support Engineer
Programming
Responsible for the sales process from lead generation to delivery to comprehensive follow-up.
LAN
Collaborate closely with our engineering, marketing, and sales departments to match or modi-
fy our 215-item product line to customers requirements. Work closely with customers to devel-
Cisco Certified
op best practices often on site. Develop and qualify new leads for a company with $375M an-
OEM
nual sales.
Used customer s requirements to spin off new product line that generated $200K in sales. IP
Helped a customer find better ways to use our legacy equipment. Sold upgrade worth
Nortel
$350K.
Found an improved method to capture second-level leads by establishing relationships with Special Pricing
purchasing professionals
Router
Education
Network
University of Alabama, Birmingham, Alabama
Architecture
Bachelor of Science in Industrial Engineering, 1985
References Furnished Immediately upon Request
Interview Q&A Using Keywords
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